- NameShuronjit Sumon Biswas
- LocationDarwin, Australia
- OriginBangladesh
- Emailshuronjit@hotmail.com
- Phone+61 424878007
- Rights🇦🇺 Australian Citizen
- ClearanceNV1 Eligible
Professional Profile
I am a dedicated IT professional with extensive experience in technical support, system administration, and cybersecurity, currently working as an IT Service Desk and Support Technician Level 2 at the Royal Flying Doctor Service, Darwin.
I have expertise in managing hardware, software, network systems, Microsoft 365, Azure AD, endpoint management, VPNs, and Telephony systems, as well as monitoring and responding to security alerts using CrowdStrike Falcon NG-SIEM, Okta, Trend Micro, and Microsoft Defender.
Adaptable and detail-oriented, I excel in diagnosing complex technical issues, implementing solutions, and delivering high-quality IT services while ensuring compliance with organisational IT and cybersecurity policies. I am actively pursuing a dedicated cybersecurity analyst role.
IT Service Desk and Support Technician Level 2
- Level 2 support: Windows, M365, Outlook, Teams, SharePoint, Zoom Phone, Fortinet VPN
- SOC analyst duties: CrowdStrike Falcon NG-SIEM, Okta, Abnormal Security, Microsoft Defender
- Device management via Microsoft Intune; incident logging in Jira Service Management
- Phishing simulation and Cyber Safe training for staff using Abnormal Security
System Engineer Level 2
- Level 2 escalation support for servers, networks, desktops, and business applications
- Active Directory, Azure AD, Office 365, Fortinet firewall configuration
- Managed updates, patches, and monitoring using remote management tools
Service Desk Analyst
Service Desk Analyst
Advanced Diploma of Leadership and Management
Leadership and Management
Advacnce Diploma of Information of Technology (Cyber Security)
Cyber Security
Diploma of Information of Technology (Cyber Security)
Cyber Security
Bechelor of Social Science in Media Studies and Journalism
Business Journalism